FAQs
We know that when you shop online, you might have some questions. We've tried to answer the most common questions below, but if you still have questions, you can always get in touch with us as follows:
Email us at fashionwiora@gmail.com
You can Whatsapp us at +918866597466 .
SHIPPING RELATED FAQs
What countries do you ship to?
We mostly ship to India. We also send packages out of India. Like the USA, UK, Australia, Mauritius, UAE, New Zealand, South Africa, Malaysia, Bangkok, and many more.
What are your shipping charges for domestic and international shipment? Please check below an overview of prices we charge on shipping, Domestic and International. In India, shipping is free. Outside of India, shipping costs depend on the country and the weight of your products. Find out more about International Shipping.
Who are your delivery partners?
- We worked with well-known couriers like Bluedart, Delhivery, and Ecom-Express to serve our Indian clients.
- For our international clients, we worked with couriers like Atlantic and Fedex.
Is it possible for my billing and shipping addresses to be different?
Yes, the billing address can be different from the shipping address. But www.Wiora.com will not ship to incomplete addresses.Customers must give their full addresses, including the Postal/Zip code.
Are you Providing Cash on Delivery/Pay on Delivery? What is your Expected Delivery date?
- The delivery time depends on the location; In India, all metro cities and major cities are delivered within 3-5 days, whereas rural areas take 4-7 days.
- International shipments can take anywhere from 7 to 15 days, depending on the country.
How do I reach the customer care?
Email us atfashionwiora@gmail.com, call us on +91 8160707035. We’d love to help you with your queries. Please beware of fraud numbers displayed on internet. Only call us on the above mentioned number which is our official contact number.
ORDER RELATED FAQs
What is the process once I have selected the products that I wish to buy?
Please follow the instructions as they appear on your screen. However, should you need assistance during this process, call us on +91 8160707035. We will be happy to walk you through!
I would like some assistance in choosing my products. What are my options?
You are very welcome to get in touch with our customer assistance team via mobile, whatsapp on +918866597466 . We would be more than happy to help you find your perfect product!
How do I send a Pratha product as a gift?
Get in touch with us and we will be happy to giftwrap your product, add a personalised card and route it to the gift recipient’s address!
How can I check the status of my order? Is it possible for me to track my order?
Once the order has been handed over to the courier agency, www.Wiora.com will email you a tracking code, along with the website link which will allow you to monitor the status of your shipment. The tracking code may take 24 business hours to activate on the tracking website. Please login and click on your orders, or call us on our helpline. We are here to help! You will receive a mail with a link to track your orders upon dispatch of the same from our end.
No. If you want to cancel your order you can send email at contact@fashionwiora@gmail.com for cancel the order. In this mail, you need to mention your order no. Or you can call on +918160707035. We can cancel it.
Yes. But, You can exchange your product at one time.
PRODUCT RELATED FAQs
Is the Product Look same as it looks on the Website?
- Yes
How do I find for the products I want?
- You may search for any product using the search icon above the menu list on the left . You may also search by Keywords such as a color, motif etc and you will get a list of matching results. <a>I would like some assistance in choosing my products.
What are my options?
- You are very welcome to get in touch with our customer assistance team via mobile, WhatsApp on 8160707035.
Are you Providing Stitching Services for my products?
-
Yes, we do stich blouses. Please contact our fashion advisor for more details.
Are the colors or products on the website accurate?
- Products on our website are hand crafted and specially created and handpicked for you. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor / mobile phone screens / laptops etc and the actual product.
Wiora RELATED FAQs
Who is the Founder of Wiora?
- Shashwt Shah is founder of Wiora.
Which Type of Product Wiora Sell?
- You may search for any product using the magnifying glass icon above the menu list on the left . You may also search by Keywords such as a color, motif etc. and you will get a list of matching results.
How Can We Contact To Wiora If We Have Any Query?
- You can contact us via email: contact@fashionwiora@gmail.com. If you have any query then directly call on +918160707035 / +918849417089 WhatsApp also available.
User Account RELATED FAQs
What do I do if I have forgotten my password?
Please click “Forgot your password?" link in the customer login page , input the email id registered with us and we will send you a mail to reset your password
Can i Change my Username/Mail Id?Can i see my Last Orders Details?
- You can change your username and mail ID with your dashboard profile. Also on your dashboard you will get all order details.
How can I report a problem with my order or account?
- You can contact us via email: contact@fashionwiora@gmail.com. If you have any query then directly call on +918160707035 / +918849417089 WhatsApp also available.
User Account RELATED FAQs
I'm experiencing technical difficulties on the website, what should I do?
How can I report a problem with my order or account?
- You can contact us via email: contact wiorafashion@gmail.com. If you have any query then directly call on +918866597466 WhatsApp also available.
Technical Issue:
I'm experiencing technical difficulties on the website, what should I do?
How can I report a problem with my order or account?
- You can contact us via email: contact@fashionwiora@gmail.com. If you have any query then directly call on +918866597466 WhatsApp also available.
- Choosing a selection results in a full page refresh.